Shipping policy

Order Processing

Orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

Thailand: 2–5 business days
International: 7–21 business days (depending on destination and customs clearance)

Shipping Fee

Thailand: Free shipping
International: A flat-rate shipping fee applies to all international orders. The system will calculate and display the shipping cost during the checkout process, prior to final payment.

Can't find your country at checkout? Please contact us at support@palavra.com or DM us on Instagram at palavra. We'll do our best to arrange shipping options for your country. And in FAQ, you can add: Q: My country isn't available at checkout. What should I do? A: Contact us by email or Instagram. If shipping is available, we'll arrange it for you

Order Tracking